You have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you exercise your right of withdrawal, you have another 14 days after cancellation to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging. 

 

To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Returns Policy ZZZZAP.NL

How does the return policy work?

The returns policy is very simple, you contact us at [email protected] or via the contact page and state that you want to return your package. Don't forget to mention your order number.

As soon as we have received the package, we will refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Why do we have a returns policy?

As a consumer, you have the right to cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you exercise your right of withdrawal and our returns policy, you have another 14 days after cancellation to return your product.

You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal and our returns policy, the product will be returned to the entrepreneur with all accessories supplied and, if reasonably possible, in the original condition and packaging.